TotalControl FAQ

Access Control

For setting Access Control Charging follow the steps below:

  • Click setup.
  • Click Configure
  • Click the Access Control tab
  • Check the box labeled Enable Access Control Charging
  • Set when the charging cycle will reset.

For setting up a new Access Rule follow the steps below:

  • Click Setup.
  • Click Setup Access Control.
  • Click Access Rules.
  • Click Add.
  • Name the Rule.
  • Set the times and days for the patron to be denied access.
  • Check/Uncheck Allow Access on Public Holidays as required.
  • Set the times and days for standard entry hours.
  • Standard hours Note: This is for Access Charging only.

  • Set the charge rate required.
  • If Flat rate then set the charge point, Charge on Entry or Charge on Exit.
  • Set charge amount. If flat rate this is per hour
  • Set a time that would be free of charge.
  • If Variable Rate then set the charge interval
  • Set the Minimum Charge for a visit.
  • Set the maximum charge in the charge cycle. To view the charge cyle follow the steps at the top of the page.
  • Outside Standard hours Note: This is for Access Charging only.

  • Set the charge rate required.
  • If Flat rate then set the charge point, Charge on Entry or Charge on Exit.
  • Check the Charge public holidays as outside standard hours if applicable.
  • Set charge amount. If flat rate this is per hour
  • Set a time that would be free of charge.
  • If Variable Rate then set the charge interval
  • Set the Minimum Charge for a visit.
  • Set the maximum charge in the charge cycle. To view the charge cyle follow the steps at the top of the page.
  • Click OK.

  • Click Setup.
  • Click Setup Access Control.
  • Click Access Rules.
  • Click Add.
  • Name the Rule.
  • Set the times and days for the patron to be denied access.
  • Check/Uncheck Allow Access ib Public Holidays as required.
  • Set the times and days for standard entry hours.
  • Click OK.
  • Click Setup.
  • Click Setup Access Control.
  • Click Patron Access.
  • Click Add.
  • Select Patron Group required.
  • Select Device Group Required.
  • Select Access Rule for patron group.
  • Click OK.

Allows the users to put in an exception to the Access Rule for a particular patron. The diferent exeception effects are listed below:

  • Free Entry (No Charge)
  • Unlimited Access (ignores weekly limit)
  • Allow entry outside standard hours
  • Allow entry on public holidays
  • Allow entry in denied hours
  • Click Setup.
  • Click Setup Access Control.
  • Click Access Exceptions.
  • Click Add.
  • Select Patron either by Display Name or Patron Number.
  • Select which Exception Effect required. Multiples allowed.
  • Set the start date and time.
  • Set the end date and time.
  • Leave any comments required.
  • Click OK.

Similar to an Access Exception an Access Event can make an exception to a rule, but the exception is at the device level instead of the patron level. The different frequencies allowed for the event are listed below:

  • Occur one time only.
  • Repeat weekly on selected days.
  • Repeat fornightly.
  • Repeat Monthly.
  • Repeat Yearly.
  • Click Setup.
  • Click Setup Access Control.
  • Click Access Events.
  • Click Add.
  • Name the Event.
  • Select Device Required.
  • Set which action the device is required to be for the duration of the event.
  • Set which action is required for the device when the event ends.
  • Set the start date and time
  • Set the end date and time
  • Set how often the event is required to occur. (If Repeat weekly on selected days is required check required days on the right).
  • Check Exclude Public Holidays if applicable
  • Click OK to save event
  • Check Total Control server service is running
    • Open Control Panel.
    • Click Administration Tools
    • Open Services
    • Search for Total Control Server
    • If Total Control server is not running as a service, then run it as a service.

  • Get IT to check if the server is running

If neither of those options work please contact your Network Administrator

  • Go to Patrons screen
  • Search for Patron by display name or filter value
  • Click Add Funds button
  • Enter Amount required to be added
  • Click OK
  • For Removing funds follow the first 3 steps then the steps below:

  • Click the "+/-" button so that the amount has a '-' sign next to it. e.g. Admount: -10.00
  • Click OK

Card Printing

  • Open Total Control Administrator.
  • Use Search to find the patron who wants a replacemnet card.
  • Select the patron from the search result list.
  • Click "Print Card" located in Card area.
  • Choose "Print Now".
  • Click "OK" to print the card.
  • Open Total Control Administrator.
  • Go to Card tab.
  • Click "Print Queue".
  • Open Total Control Administrator.
  • Enter full or part of the name in Display Name field or enter key words in the filter value then choose Filter field
  • Click on Search
  • Open Total Control Administrator.
  • Go to Card tab.
  • Click "Print Queue".
  • Choose "Printed" from the drop down of Status
  • Choose a date in "Queued from" and "To" to view the printing history between these two dates.
  • Open Total Control Administrator.
  • Go to Card tab.
  • Click "Print Queue".
  • Choose the card job you want to remove.
  • Click "Delete" on right hand side.
  • Open Total Control Administrator.
  • Enter full or part of the name in Display Name field or enter key words in the filter value then choose Filter field
  • Click on Search
  • Select the patron in the result list.
  • Card number is displayed in the Card area.
  • Go to Windows Task Manager.
  • Choose “Total Control Print (32bit)” process.
  • Click on “End Process”.
  • Double click on “Evolis Primacy” (printer name may vary depends on what printer is using).
  • Cancel all documents from the queue.
  • Power off the printer.
  • Change ribbon.
  • Power on the printer.
  • Resume printing by either double click on “tcPrint” or from Total Control Administration software when printer is ready.
  • Go to Windows Task Manager.
  • Choose “Total Control Print (32bit)” process.
  • Click on “End Process”.
  • Double click on “Evolis Primacy” (printer name may vary depends on what printer is using).
  • Cancel all documents from the queue.
  • Power off the printer.
  • Change ribbon.
  • Power on the printer.
  • Resume printing by either double click on “tcPrint” or from Total Control Administration software when printer is ready.
  • Reload card to feeder.
  • Power cycle the printer.
  • Resume printing by double click on “tcPrint” or through Total Control Administration Software.

Point of Sale

  • Open Total Control Administrator.
  • Go to Stock tab.
  • Click Stock.
  • Click Add on Right Hand Side.
  • Fill in the stock details.
  • Click OK to create the stock.
  • Open Total Control Administrator.
  • Go to Stock tab.
  • Click Stock.
  • Select the stock which you want to setup for volume tracking.
  • Click Edit on RHS.
  • In Edit Stock window, look for Volume Tracking section.
  • Enter the full volume, in ml, of the selected stock. (Eg: a glass of wine is 150ml.)
  • Select the stock from which 'Full Volume' is split in 'Split From' drop down list.
  • (Eg. If the stock is 'Wine Glass 150ml' and it's splited from 'Wine Bottle 750ml', enter 150 in Full Volume and select 'Wine Bottle 750' from the Split From drop down list)

  • Click OK to save your change.
  • Open Total Control Administrator.
  • Go to Stock tab.
  • Click Stock.
  • Select the stock which you want to setup for volume tracking.
  • Click Edit on RHS.
  • In Edit Stock window, look for Split Quantity section.
  • Splits From denotes from what other Stock Item this Stock Item is split from (Eg. a bottle of beer is split from a six-pack of beer).
  • Split Quantity denotes how many individual Stock Items can be split from the parent Stock item entered above (Eg. 6 beers in 1 six-pack).
  • Split on Demand denotes whether this Stock Item is split ‘on demand’ rather than being pre-split.
  • (Eg. If the stock is 'Little Creatures STUB' and it's splited from 'Little Cretures Carton', select ''Little Cretures Carton' from the drop down list of Splits From, enter 24 in Split Quantity and tick the box of Split on Demand to make the parent item split on demand.

  • Click OK to save your change.

Copyright © Monitor WA Pty Ltd